Customer Experience Lead, CWC Gurugram
Description -
The Customer Welcome Centres (CWCs) are the epicenter of HP’s executive engagement strategy.
As a Customer Experience Lead, you are responsible for planning and managing the customer briefings and events at the Gurugram Customer Welcome Centre. You'll work with a variety of internal stakeholders to plan and prepare the appropriate content and experiences, tailored to the specific requirements of that customer and account team. On briefing days, you'll host the customer, deliver demos and experiences to inspire them, and ensure the relevant discussion leaders are aligned with the briefing objectives. Additionally, you'll work within a broader global team to drive operational excellence within the centre, leveraging established processes to ensure the impact of the briefing is correctly tracked and measured.
This is an onsite role based at the HP Gurugram Customer Welcome Center, 5 days a week.
Responsibilities:
Plan, manage and execute impactful customer experiences and briefings




Responsible to deliver engaging creative showcase tour that bring HP’s technology/solutions to life
Lead prep calls with Account Teams and Discussion Leaders to ensure all briefing participants are aligned on final agenda
Collaborate with CWC Solutions Experience Lead and other business leads to define and implement customer experiences at CWC, ensuring HP’s latest products/solutions and business priorities are well represented in the center
Partner with business teams to develop content for the market (including vertical segment content where applicable) to ensure briefing topics are relevant and updated
Be responsible to ensure that all metrics for briefings are properly tracked and accurate (eg. sales opportunities, attendee details, post-briefing feedback)
Education and Experience Required:
Bachelor's degree in a commercial or applicable technology field or equivalent experience
12+ years of customer facing experience in a commercial

📌 Customer Experience Lead, CWC Gurugram
🏢 Hp
📍 Gurugram