Responsibilities:
- Job Description:
- Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
- Perform basic monitoring tasks.
- Perform initial high level investigation and escalate to relevant team.
- Ensure timely and accurate status reporting as per defined procedures.
- Good understanding of SLA/OLA to identify task priorities Incident, Request, Problem management as per defined guidelines
- Track all efforts accurately against all impulse entries.
- Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.
- Regular update of status and comments on tickets.
- Ensure responsible team is correctly assigned in agreement with stakeholders. Follow up and define Post Mortems and Remediation actions to improve production
- Follow up with the relevant teams to ensure PM is published.
- Act on all remediation actions assigned as per timelines defined. Maintain good collaboration with internal and external partners




- Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates. Change management and smooth transition of services
- Aware of upcoming changes and related impacts.
- Consult with right contacts on the impacts. Ensure Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing
- Make sure the documents are relevant and up-to-date
- Ensure the documents are easy & can be clearly understandable
- Keep track of the changes made into the documents are well maintained & circulated with all team members Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc.
- Identify improvement areas on production processes.
- Identify automation used cases. Contribute to sustain and improve production support practices
- Adhere defined production support practices
- Participate in Production Leagues Trainings/Sessions P

📌 Lead Software Engineer (Bengaluru)
🏢 Société Générale
📍 Bengaluru