This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Operations Analyst based in India.
This role sits at the intersection of Product, Engineering, and customers within a fast-moving SaaS environment.
You will help maintain the functional and data integrity of a technology platform serving major e-commerce marketplaces.
The position combines technical troubleshooting, SQL-based investigation, operational analysis, and cross-functional collaboration.
You will own issues from initial investigation through resolution while ensuring findings are clearly documented and communicated.
By identifying recurring problems and operational patterns, you will help product teams improve functionality and the overall customer experience.
You will also bring valuable customer insights directly into product and engineering discussions.
This is an excellent opportunity for an analytical, technically curious professional who enjoys solving complex problems and improving products through data.
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Accountabilities




Issue Monitoring & Escalation: Monitor escalation queues and internal requests, ensuring platform issues are followed up on promptly and the application maintains solid functional and data integrity.
Technical Troubleshooting: Investigate and resolve SaaS platform issues using structured troubleshooting, SQL queries, data validation, and operational analysis.
Issue Ownership: Take ownership of problems through to resolution, coordinating with relevant teams and keeping stakeholders informed throughout the process.
Documentation: Clearly document technical issues, investigation findings, resolutions, and recurring problems to improve knowledge sharing and future troubleshooting.
Cross-Functional Collaboration: Work closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, priorities, and status updates.
Product Improvement: Identify recurring

📌 Product Operations Analyst (India)
🏢 Jobgether
📍 India