Job Summary

The Receptionist is the first point of contact for patients and visitors. The role involves providing excellent customer service, managing appointments, handling patient registrations, coordinating with technicians and radiologists, maintaining accurate records, and ensuring a smooth patient experience.

Key ResponsibilitiesPatient Registration
- Welcome patients and visitors professionally.
- Register recent patients and verify existing patient details.
- Collect demographic information and update records.
- Verify prescriptions and investigation requests.
- Generate patient IDs and registration forms.

Appointment Management
- Schedule, reschedule, and confirm appointments.
- Coordinate appointments for MRI, CT, PET-CT, Ultrasound, X-ray, Mammography, CBCT, and other investigations.
- Manage walk-in patients efficiently.
- Minimize patient waiting time.

Billing & Payments
- Generate estimates and invoices.
- Collect payments through cash, UPI, cards, and online methods.
- Issue receipts.
- Perform end-of-day cash reconciliation.
- Maintain billing accuracy.





Telephone & WhatsApp Communication
- Answer incoming calls promptly and professionally.
- Respond to WhatsApp enquiries.
- Explain investigation preparation instructions.
- Provide accurate information regarding services and timings.
- Convert enquiry calls into confirmed appointments.
- Follow up on missed appointments.

Patient Coordination
- Guide patients through the diagnostic process.
- Coordinate with technicians regarding patient readiness.
- Inform patients about expected waiting times.
- Arrange priority handling for emergency cases.
- Assist elderly and differently abled patients.

Report Management
- Inform patients when reports are ready.
- Coordinate report delivery.
- Maintain confidentiality of patient information.

Insurance & Corporate Patients
- Verify insurance or corporate documents.
- Coordinate with billing and TPA teams.
- Ensure completion of required documentation.

Documen

📌 Front Desk Executive (Kandivali East)
🏢 Vcare Imaging & Diagnostic Center
📍 Kandivali East