Lead Project Manager – CCaaS Transformation / Genesys Migration
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We are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization.
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Key Responsibilities
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- Lead end-to-end CCaaS Transformation and Genesys migration projects.
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- Manage project planning, timelines, resources, dependencies, risks and issues.
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- Drive cutover, migration, implementation and hypercare activities.
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- Coordinate with multiple cross-functional and geographically distributed teams .
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- Manage stakeholders, governance, reporting and senior management communication.
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- Ensure successful delivery within agreed scope, timelines and quality.
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- Drive transformation initiatives within a structured programme/project environment.
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Must-Have Skills
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- 4–5+ years of experience as a Project Manager / Project Lead .
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- Robust Transformation Project Management experience.
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- Hands-on CCaaS migration experience.
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- Mandatory Genesys Migration experience.
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- Experience in resource planning, risk mitigation, cutover and hypercare .
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- Experience working in large global/enterprise organizations.
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- Strong stakeholder and cross-functional team management skills.
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- Good understanding of the Contact Centre domain .
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