Facilitate effective communication between customers and internal cross-functional teams to manage and resolve project escalations promptly.
Monitor the complete project lifecycle to detect potential delays, coordinate necessary actions across departments, and ensure issues are escalated with full context to the DGM when required.
Oversee the tracking of customer journeys, proactively identifying execution dependencies and driving cross-team collaboration to clear obstacles.
Maintain a dynamic tracker for bottlenecks, ensuring clear ownership, status updates, and defined resolution timelines are always current.
Analyze recurring friction points within the customer journey to propose and implement data-backed process enhancements.
Assist senior leadership in developing management reports and review presentations that offer actionable strategic insights.
Standardize communication protocols regarding project and order status to ensure all stakeholders remain informed and aligned.




Lead initiatives to reduce cycle times and improve customer satisfaction scores through process standardization.
Create and maintain Standard Operating Procedures (SOPs) for critical handoff points between the Sales and Operations functions.

Requirements
Education & Experience:
Bachelor’s degree in Commerce, Engineering, Business Administration, or a related field.
1–3 years of experience in Sales Operations, MIS, Business Operations, or Project Coordination.
Prior experience working alongside field sales or operations teams is a strong advantage.

Technical Skills:
Robust Excel proficiency, including PivotTables, VLOOKUP/XLOOKUP, conditional formatting, and data analysis.
Basic to intermediate experience with Power BI or Tableau for dashboard creation.
Familiarity with CRM tools such as Zoho or Salesforce is an advantage.

📌 Associate – Program Management (Hyderabad)
🏢 Freyr Energy
📍 Hyderabad