Role description
Job Description
Who are we looking for? A (General Insurance - GI) team member for a back-office operation. The team member we are seeking is a passionate contributor, who will strengthen the existing partnership with a Global Insurer. The role will operate within the service remit of Australia cutting through various life cycle of a commercial GI policy
Experience: Minimum 02-03 years as a Sr Team member and/or SME and/or QA providing GI back office services to customers.
Job Profile
P&C; Insurance Process and Insurance product management service experience
Provides insurance back-office services to North America regions
Understands the life cycle of a GI policy clearly between UW and Claims phases
Timely management and resolution of chasers/escalations from Onshore
Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team to ensure delivery predictability.
Owns and executes transaction processing to meet quality standards.
Customer Interaction: participates in customer engagement sessions as an SME
Owns and resolves escalations at the process level to ensure high customer satisfaction.
Ensures that Compliance standards are met, regarding Data Protection
Adhere to Client specific policies and compliance regulations
Focus on customer service and aim for zero complaints
INS Certifications or equivalent P&C; insurance certifications preferred
Exposure to international programs will have an advantage
Skills: Excellent interpersonal and comprehension skills, Excellent communication skills in form of oral and email writing
Domain: Deep understanding of the P&C; Industry, aspiration to develop and establish a career in the P&C; industry
Technical Skills: Excellent in MS Office suite
Location: Bangalore, Operating out of Mphasis’s offices in Mahadevapura.
Education: Graduate and above
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses
📌 Tr Transctn Procng Off (Pune)
🏢 Mphasis
📍 Pune