Job DescriptionJob Description NThe ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. NSalary –Salary should notbe a constrain for a good resource NIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance NFunctional Area – Customer Success NRole – Executive – Software Support NEmployment Type - Permanent Job, Full Time NWork location – Ahmedabad[Prahaladnagar] NClient Visit – Occasionally NShift – Regular Day Shift NnnJob Role Nn Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support. N tWorking closely with L1 level support team and development team to identify and troubleshoot reported issue. N Analyze and debug issuethat has been reported by customer N Identification and escalation of issues to appropriate team for urgent attention. N Responsible for database support, troubleshooting the problems by writing SQL queries, deploy current patches on UAT and production server at IIS server N Ensure customers remainsatisfied with the product by educating them about functional capabilities and possible upgrades.



N Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. N Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. N Escalate unresolved queries to respective departments for accurate redressal. NnnRequirements NRequired Skills Nn Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. N 4+ Years experience in Software - Customer Success / Support Domain. N Strong analytical and problem solving skills within SLA N Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage. N Experience of MS Desktop and Servers/Services along with knowledge of IIS and their troubleshooting. N Hands on different CLI and remote access tools. N Good knowledge on SQL /Oracle Database - writing SQL query to troubleshoot errors N Documentation on KB andbasic training material N Basic knowledge on Incident Management, Problem Management as well as Change Request N Be a team member, work under pressure and can manage team upto 5 members Nn

📌 Application Support Engineer (Sabarmati River)
🏢 Spectra Technovision India
📍 Sabarmati River