31 Aug
|
7-Eleven Global Solution Center – India
|
Vasanthanagar
31 Aug
7-Eleven Global Solution Center – India
Vasanthanagar
Job DescriptionJob Title: Specialist - TSC NLocation: Bangalore NExperience: 1 to 5 years in Global Service Desk NRole Purpose: Provide high-quality support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience. NnKeyResponsibilities: N
- Handle inbound/outboundcalls, chat, and email queries with professionalism and empathy. N
- Understand and resolve customer issues within defined SLAs. N
- Escalate complex issuesto senior specialists/team leads when needed. N
- Document interactions accurately in the CRM system. N
- Meet KPIs: first contact resolution, response time, quality score, and CSAT. N
- Adhere to shift schedules, especially during US business hours (night shift).
📌 Global Service Desk/ Technical Support (Vasanthanagar)
🏢 7-Eleven Global Solution Center – India
📍 Vasanthanagar