Job DescriptionImmediate to 15 days Joiners Only NLocation -Bangalore NUS Time shift NnKeyResponsibilities: Nn Manage Tier 1 help desk tickets through the company's internal ticketing system. N Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools. N Perform basic Windows administration tasks, including password resets, email backups, Outlook synchronization issues, and file/folder management. N Diagnose and resolve basic network connectivity and printer-related issues. N Escalate complex technical problems to Technical Support Specialist II or appropriate resolver groups. N Ensure timely resolution by following up on outstanding requests. N Document all troubleshooting steps and contribute to the knowledge base. N Adhere to IT policies, procedures, and compliance standards, including password management, documentation, access provisioning, and data protection.



N Minimize user downtime by providing accurate communication and efficient issue resolution for unscheduled outages. N Work within an SLA-based response/resolution model; experience with ServiceNow or any equivalent ITSM tool is preferred. N Maintain regular communication with IT management through timely operational reporting and collaborate with team members on support issues and needs assessments. NnnQualifications & Skills: Nn 3–4 years of experience in customer service or a help desk role. N Solid troubleshooting skills for Windows OS, O365, and common IT issues. N Basic understanding of network connectivity and printer troubleshooting. N Ability to document resolutions and contribute to a knowledge base. N Experience with ITSM tools (ServiceNow preferred) and adherence to SLA-driven workflows. N Excellent communicationskills and a proactive approach to issue resolution. Nn

📌 It Service Desk Specialist (Vasanthanagar)
🏢 eJAmerica
📍 Vasanthanagar