Job DescriptionJob Description – IT Administrator (L2) NPosition: IT Administrator (L2) NLocation: Mohali (Work from Office) NShift: 2:00 PM – 11:00 PM IST NEmployment Type: Full-Time NExperience: 4–8 Years (L2) NJoining Preference: Immediate Joiners or Early Joiners Preferred NAbout BuzzClannBuzzClan is a global technology consulting company delivering AI-driven Cloud, Data, Digital Transformation, ERP, and Talent Solutions. With delivery centers across India, the United States, Canada, and Africa, we empower organizations with innovative technology solutions while fostering a collaborative and growth-oriented work environment. NWe are looking for a proactive and technically strong IT Administrator (L2/L3) to manage and support our IT infrastructure, ensure business continuity, strengthen cybersecurity, and provide excellent technical support across the organization. NKey ResponsibilitiesnSystem Administration & Infrastructure Management Nn Monitor servers, systems, and IT infrastructure to ensure high availability and optimal performance. N Perform regular system maintenance, updates, security patches, and configuration management. N Manage Windows Server environments, Active Directory, DNS, DHCP, Group Policies, and system administration activities. N Configure, maintain, and monitor virtualization platforms and storage solutions. N Execute and monitor scheduled data backups and restoration activities. NnNetwork Administration Nn Install, configure, and maintain LAN, WAN, Wi-Fi, VPN, routers, switches, firewalls, and network devices. N Monitor network performance and troubleshoot connectivity issues. N Ensure network securitythrough firewall policies, access controls, VPN management, and security best practices. N Coordinate ISP connectivity and network infrastructure upgrades. NnUser Support & IT Service Management Nn Provide Level 2/Level 3 technical support for hardware, software, operating systems, Microsoft 365, and business applications. N Resolve user incidents within defined SLAs and maintain high service quality. N Manage onboarding and offboarding activities including user account creation, permissions, and device allocation. N Conduct end-user training on IT systems, cybersecurity awareness, and technology best practices. NnHardware & Software Management Nn Install, configure, and maintain desktops, laptops,



printers, scanners, servers, and peripheral devices. N Manage software deployments, licensing, upgrades, and renewals. N Maintain IT asset inventory and lifecycle management records. N Troubleshoot and resolve hardware and software issues efficiently. NnInformation Security Nn Implement and enforce IT security policies and organizational standards. N Manage antivirus, endpoint protection, and security monitoring tools. N Perform vulnerability assessments and coordinate remediation activities. N Respond to security incidents, investigate root causes, and implement preventive measures. NnSystem Performance& Optimization Nn Monitor system health and proactively optimize infrastructure performance. N Conduct capacity planning based on business growth and utilization trends. N Plan and execute infrastructure upgrades with minimal downtime. N Recommend improvements to enhance reliability, scalability, and operational efficiency. NnDocumentation & Compliance Nn Maintain accuratedocumentation for system architecture, network diagrams, configurations, SOPs, and IT processes. N Generate reports related to system performance, incidents, security events, and asset utilization. N Ensure compliance with internal IT policies and applicable industry standards. NnProject & Vendor Management Nn Participate in ITinfrastructure projects including migrations, cloud initiatives, network upgrades, and software deployments. N Coordinate with vendorsfor procurement, warranty management, AMC support, and technical escalations. N Assist in budgeting, cost estimation, and IT procurement planning. NnDisaster Recovery & Business Continuity Nn Develop and maintain disaster recovery and business continuity plans. N Conduct periodic backupvalidation and disaster recovery drills. N Ensure rapid recovery of critical systems during outages and business disruptions.



NnAutomation & Continuous Improvement Nn Research emergingtechnologies and recommend infrastructure improvements. N Identify opportunities to automate routine IT operations using PowerShell, Bash, or other scripting tools. N Continuously improve ITprocesses, documentation, and operational efficiency. NnRequired Skills & Technical Expertise NCore Technical Skillsn N Windows Server Administration N Active Directory, DNS, DHCP & Group Policy N Microsoft 365 Administration N Network Administration (LAN/WAN/Wi-Fi/VPN) N Firewall Management N VMware/Hyper-V Virtualization N Backup & Disaster Recovery Solutions N Endpoint Security & Antivirus Management N Windows 10/11 Administration N Hardware Troubleshooting N IT Asset Management N System Monitoring Tools N Remote Support Tools NnPreferred Skills Nn Azure Administration N AWS FundamentalsnMicrosoft Intune N Endpoint Management (MDM) N PowerShell or Bash Scripting N ITIL Framework Knowledge N Cybersecurity Best Practices N Cloud Infrastructure Support NnQualificationsn N Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field. N Relevant certificationssuch as Microsoft Certified, CCNA, MCSA, Azure Administrator, VMware, ITIL, or equivalent will be an added advantage. NnExperiencenL2 Nn 4–6 years of experience in IT Infrastructure and System Administration. N Robust hands-on experience with Windows servers, networking, Microsoft 365, and end-user support. NnSoft Skillsn N Excellent troubleshooting and analytical skills. N Strong communication and stakeholder management abilities. N Ability to work independently and manage multiple priorities. N Customer-focused mindset with strong problem-solving capabilities. N High ownership, accountability, and attention to detail. N Willingness to work in the 2:00 PM – 11:00 PM IST shift. NnWhy Join BuzzClan? Nn Opportunity to work with global teams and enterprise technologies. N Exposure to cloud, AI, cybersecurity, and digital transformation initiatives. N Collaborative and innovation-driven work culture. N Learning, certification, and career growth opportunities. N Competitive compensation and performance-driven rewards. NnLocation: Mohali (Work from Office) NShift: 2:00 PM – 11:00 PM IST NNotice Period: Immediate Joiners or candidates with an Early Notice Period will be given preference.

📌 It Administrator (Punjab)
🏢 BuzzClan
📍 Punjab