EXL DigitalEXL Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence/Agentic AI, Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.Essential FunctionsLeading various phases throughout digital projects from the strategy and planning mode, through to design/delivery mode and finally run modeResponsible for Diagnostic to Solution Proposal creation for Digital projectsResponsible for maintaining Governance and reporting on projects to Business units, Leadership, clientsSuccessfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value propositionProviding transformation solutions and roadmaps for new deals / pursuitsContribution of creation of showcase content, though leadership white papers, collateralsPrimary Internal InteractionsClient Leadership teamBusiness and Account LeadershipData Science TeamsAnalyticsProducts and PlatformsQuality & Process ExcellenceOperations SME’s & SupervisorsRFXand deal teamClient Management teamOther enabling functions on need basisSkillsTechnical SkillsDeveloping Automation Strategy and digital Roadmap including AI/ML led solutions, Intelligent Automation and workflowsManage solution design, development and improvement processes ensuring they are well maintained and communicatedExcellent working knowledge of MS Office – MS Excel, Power Point, Word Doc,
OutlookProficient with MS-VISIO for flowcharting/process mapping softwareExperience of packaging and showcasing capabilities and solutionsSoft skills (Desired)Good Interpersonal skillsGood written and oral CommunicationAmbitious individual who can work in ambiguity and under his/her own direction towards agreed targets/goals and with creative approach to workAbility to influence people internal/external customers, Operations and Finance partnersConsultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindsetStrong Presentation skillsMulti-tasking and prioritizing abilityProject management skills to drive improvement projects / initiativesSoft Skills (Minimum)Strategic focus and strong business acumenDemonstrates a global mindsetDemonstrates an intellectually agile and analytical approach and thought processIs a brand ambassadorConformance to policies / compliances with auditing skills and eye for detailsProblem solving skillsAbility to resolve conflicts constructively and lead in a continually challenging environmentEducation / Professional RequirementsPreferred qualifications MBA, BE/BTECH,Experience with Digital Transformation, Solution Designing, RFP/RFX solutions is highly preferredWork Experience and Additional Requirements10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experienceProven ability to drive a solution from start to finish (project management certifications are a plus)Experience in Insurance/BFSI domain will be given robust preferenceExperience of packaging and showcasing capabilities and solutionsAbility to travel as required domestically and / or internationally