Job DescriptionDesignation - Technical Support Executive NExperience- 1 to 3 Year Of Experience NLocation - Valsad (Gujarat) NCTC - 15k to 30k CTC Monthly NVacancy - 2 Nn Provide technicalsupport to clients via email, phone, ticketing systems, and remote access tools. N Diagnose, troubleshoot,and resolve application, device, and system-related issues. N Monitor system alerts and proactively identify potential issues. N Coordinate with development, DevOps, and QA teams for complex issue resolution. N Maintain accurate documentation of issues, solutions, and troubleshooting steps. N Assist clients with application usage, configurations, and best practices. N Ensure adherence to SLAs and timely communication with clients. N Perform basic database checks and validations as required. N Support application updates, patches, and deployments when needed. NnRequired Skills & Qualifications Nn Bachelor’s degreein Computer Science, IT, or a related field.



N 0–3 years of experiencein a technical support or application support role. N Strong understanding ofsoftware applications, databases, and basic networking. N Experience with ticketing tools and customer support workflows. N Valuable analytical and problem-solving skills. N Excellent verbal and written communication skills. N Ability to work in shifts and handle international clients (if applicable). NnPreferred Skills (Good to Have) Nn Experience with GPS tracking, IoT platforms, or fleet management systems. N Knowledge of SQL commands and REST APIs. N Exposure to cloud platforms (AWS). N Experience working in aSaaS or B2B environment. NnKey Competencies Nn Customer-centric mindset N Attention to detail N Time management and prioritization N Team collaborationn Ability to work under pressure Nn

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