- Weeks 1–4 (Ground): Work airport customer service desk, handle delayed flight situations, manage VIP lounge operations, assist with transit passenger handling
- Weeks 5–8 (Inflight Shadow): Board flights as observer with cabin crew — observe service delivery, safety demonstrations, and emergency procedure readiness (subject to airline SOP)
- Deliver in-flight or lounge service scripts in English and Tamil/Telugu/Malayalam
- Handle 3 simulated in-flight emergency scenarios under instructor supervision
- Complete airline grooming and deportment standards assessment before Week 1