Noida

Designation:- SERVICE

Job Code:- CRE

Qualification:- GRADUATION

Experience:- 2-4

Job Location:- Noida

No. of Joining:- 2

Responsibilities:-

Key Responsibilities

- Manage customer service queries, complaints, and feedback through calls, emails, and CRM tools.
- Track and follow up on service requests, vehicle issues, and warranty claims.
- Coordinate with service centers, dealers, and internal service teams for timely resolution.
- Maintain accurate service records and update CRM databases regularly.
- Generate daily/weekly reports on customer issues and service performance.
- Analyze customer feedback to identify service improvement opportunities.
- Ensure high levels of customer satisfaction and timely communication.
- Support service campaigns, recalls, or product updates as needed.

Requirements:-

Requirements

- 2-4 years of experience in customer service, CRM,



or service coordination (EV or automotive industry preferred).
- Graduate in any discipline; preference for candidates with technical/service exposure.
- Proficient in MS Office (Excel, Word, PowerPoint).
- Experience with CRM software or service ticketing systems is a plus.
- Excellent communication skills (Hindi and English) and a customer-first approach.
- Strong organizational and problem-solving abilities.

What We Offer

- Market-competitive salary (20,000 – 30,000 CTC per month).
- Incentives and performance-based bonuses.
- Training and growth opportunities within the electric mobility sector.

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📌 Customer Relationship Executive (India)
🏢 AMO Connect
📍 India