Note - Apply if available for F2F interview on 5 Sep in Hyderabad
Key Responsibilities: Develop and implement
Service Now CSM modules
including Case Management, Customer Service Portal, and Knowledge Management Configure
case workflows, SLAs, entitlements, and customer lifecycle processes Build and customize
Service Portals / Employee Center for customer interactions Develop solutions using
Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate Service Now with external systems using
REST/SOAP APIs Configure
Omnichannel features (Email, Chat, Virtual Agent) Create dashboards and reports for
customer service performance and insights. Required Skills: Hands-on experience in
Service Now CSM module Solid knowledge of
case management, SLAs, and customer workflows Proficiency in
Java Script and Service Now scripting Experience with
Service Portal / UI Builder Understanding of
ITSM concepts and integrations Service Now certifications (CSA / CAD / CISCSM preferred)