Job Description
Technology Operations Analyst – IT Help Desk / International Technical Support
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Location: Bangalore / Hyderabad
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Experience: 6 Months+ / 1+ Year
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⚡ Immediate Joiners Preferred
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Employment: Contract-to-Hire | Artech Payroll
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Shift: Rotational Shifts, including Night Shifts
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Cab Facility Available
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About the Role
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We are looking for IT Technical Support / Help Desk professionals with experience in International Voice Technical Support . The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.
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Mandatory Requirement
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International Voice Technical Support experience is MANDATORY.
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Candidates should have experience handling international technical support calls and must have excellent English communication skills .
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Key Skills
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- International Technical Voice Support
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- IT Help Desk / Service Desk / Desktop Support
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- Windows troubleshooting
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- Active Directory
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- Service Now / IT ticketing tools
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- Hardware & software troubleshooting
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- Basic network troubleshooting
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- VPN, DNS, DHCP
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- Remote Desktop / Remote Support
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- Outlook troubleshooting
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- Bit Locker basics
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- Windows Event Logs
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- Printer and peripheral troubleshooting
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- Basic ITIL / ITSM knowledge
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- Excellent verbal and written English communication
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What You Will Do
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- Handle inbound international technical support calls
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- Troubleshoot user issues related to hardware, software and networking
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- Diagnose and resolve Windows and application-related issues
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- Support Active Directory-related user issues such as account/password problems
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- Troubleshoot Outlook and connectivity issues
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- Handle VPN, DNS and DHCP-related basic troubleshooting
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- Provide remote technical assistance to end users
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- Log, update and track incidents/requests in Service Now
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- Follow troubleshooting procedures and SLA requirements
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- Escalate issues to appropriate L2/L3 teams when required
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- Maintain proper ticket documentation and provide regular updates to users
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Candidate Profile
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We are looking for candidates who have:
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✔ 6 Months+ / 1+ Year relevant technical support experience
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✔ International Voice Technical Support experience
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✔ Strong IT troubleshooting knowledge
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✔ Excellent English communication
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✔ Customer-handling skills
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✔ Willingness to work rotational/night shifts
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✔ Willingness to work from Bangalore or Hyderabad
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✔ Immediate joining / short notice preferred
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❌ Please DO NOT Apply If:
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- You are a fresher
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- Your experience is only domestic voice support
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- You have only BPO/customer service experience without technical support
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- You do not have International Voice Technical Support experience
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- You are not comfortable with rotational/night shifts
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- Your communication skills are not suitable for international voice support
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Why Consider This Chance?
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- Technology Operations / IT Support role
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- International technical support environment
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- Contract-to-Hire opportunity
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- Artech payroll
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- Cab facility
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- Opportunity to work in an enterprise technology environment
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To Apply: Send your updated resume to
[email protected]
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If you're interested, please reply with the following details:
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- Updated Resume
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- Total Experience
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- Relevant IT Help Desk/Desktop Support Experience
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- Current Company
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- Current CTC
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- Expected CTC
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- Notice Period
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- Current Location
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- Preferred Location (Hyderabad/Bangalore)
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- Are you comfortable with Rotational/Night Shifts? (Yes/No)
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IMPORTANT: Please apply ONLY if you match ALL mandatory criteria , especially International Technical Voice Support + IT technical troubleshooting + excellent English communication + shift flexibility + location .
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Not looking for a change? Relevant referrals matching ALL criteria are welcome.
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📌 Information Technology Technical Support (Bengaluru)
🏢 Artech
📍 Bengaluru