Job Type: Full-time

Company DescriptionAeredium is building secure financial infrastructure for enterprises and AI agents. Our platform, AER360, combines digital asset custody, wallets, transaction controls, policy-based approvals, and governance for AI-agent-controlled transactions.We are focused on helping organizations manage digital assets securely while delivering a reliable and user-friendly customer experience.Role DescriptionThe Customer Support Specialist is a full-time, in office position based in Gurugram, India. You will be the first person our customers contact when they need help or experience an issue with AER360.You will assist with wallet access, transaction status, policies, approvals, and other product-related questions. You will investigate issues, resolve what you can, and escalate technical problems to the engineering or product team when required.ResponsibilitiesRespond to customer questions and support requests in a timely and professional mannerTroubleshoot issues related to wallet access, transactions, policies, and approvalsIdentify whether an issue is caused by user error, a policy restriction,



or a system faultUse logs and dashboards to check transaction and approval statusesOwn support tickets from the initial response through investigation and resolutionEscalate complex technical issues to the appropriate internal teamKeep customers informed until their issue is fully resolvedCreate and update support documentation as new issue patterns emergeIdentify recurring problems and share feedback with the product teamQualificationsStrong written and spoken EnglishGood communication and customer-handling skillsBasic understanding of blockchain, wallets, transactions, or digital asset paymentsStrong troubleshooting and problem-solving abilitiesComfortable working with logs, dashboards, and support toolsAbility to remain calm and communicate clearly while handling customer issuesAbility to manage multiple support requests and prioritize tasksBasic knowledge of AI agents or automated transactions is an advantageEducationMinimum Class 12 or Year 12 qualification requiredA BCA, B.Tech, B.Sc. in IT or Computer Science, diploma, or another related qualification is preferred but not mandatoryExperienceOne to two years of experience in customer support, technical support, fintech, payments, crypto, or wallet support is preferredFreshers with strong communication skills, technical aptitude, and a willingness to learn are also welcome to applyTrainingComplete training on AER360 will be provided, including threshold signing, biometric transaction approvals, policy limits, and approval quorums.CompensationWe offer a competitive salary based on the candidate’s experience and skill set.How to ApplyPlease apply through LinkedIn or email your resume to .

📌 Technical Support Specialist (New Delhi)
🏢 Aeredium
📍 New Delhi