Client - One of the largest New Age players in BlueCollar Workforce Management Role Overview We are looking for ahighly driven Lead – Operational Excellence to drive processexcellence, operational transformation, and continuous improvementacross business operations. This role is ideal for someone whoenjoys solving complex operational challenges, designing scalableprocesses, and leading transformation initiatives in fast-growingorganizations. You will work closely with cross-functional leadersto identify opportunities for improvement, standardize processes,implement governance mechanisms, and build a culture of operationalexcellence. The ideal candidate combines strategic thinking withhands-on execution and has a proven track record of deliveringmeasurable business impact. Key Responsibilities Lead operationalexcellence and transformation initiatives across key businessfunctions. Design, standardize, and optimize end-to-end operationalprocesses to improve efficiency, quality, and scalability. Identifyoperational bottlenecks through data analysis, process mapping, andstakeholder engagement, and drive sustainable solutions. Buildgovernance frameworks, operating rhythms, SOPs, and performancemanagement systems that enable consistent execution. Drive processautomation and digital transformation initiatives in collaborationwith Product, Technology, and Operations teams. Establish KPIs,dashboards, and reporting mechanisms to monitor operationalperformance and identify improvement opportunities. Leadcross-functional projects focused on cost optimization,productivity improvement, turnaround time reduction, and customerexperience enhancement.



Embed continuous improvement methodologiesand foster a culture of operational excellence across teams. Managechange effectively by ensuring stakeholder alignment,communication, and adoption of new processes. Mentor and coachteams on process improvement methodologies and best practices. WhatWe're Looking For 8–12 years of experience in OperationalExcellence, Business Transformation, Process Excellence,Consulting, or Continuous Improvement roles. Strong experience indesigning and implementing scalable operational processes inhigh-growth or large-scale organizations. Demonstrated success inleading cross-functional transformation programs with measurablebusiness outcomes. Deep understanding of process improvementmethodologies such as Lean, Six Sigma, Kaizen, Business ProcessManagement (BPM), or similar frameworks. Strong analytical andproblem-solving skills with the ability to leverage data fordecision-making. Experience in process mapping, SOP design,governance frameworks, and operational KPI management. Provenability to influence senior stakeholders and drive alignment acrossmultiple functions. Excellent project management and executioncapabilities with the ability to manage multiple initiativessimultaneously. Solid communication, stakeholder management, andchange management skills. Experience in technology-enabledoperations or process automation initiatives is highly preferred.Preferred Background Experience in high-growth startups, internetbusinesses, marketplaces, or product-driven operations-intensiveorganizations. Exposure to workforce operations, supply operations,customer operations, or business process transformation is anadvantage. Lean Six Sigma Green Belt/Black Belt or equivalentoperational excellence certifications are desirable.

📌 General Manager - CX (Programs and AI) (Maharashtra)
🏢 TAAS Partners
📍 Maharashtra