Role & responsibilities

- Manage the overall performance of multiple retail stores within the assigned cluster.
- Drive sales, revenue, and profitability while achieving business targets.
- Monitor store KPIs including sales, conversion, average bill value (ABV), UPT, and productivity.
- Lead, coach, and mentor Store Managers to improve business performance.
- Ensure excellent customer service and consistent brand experience across all stores.
- Conduct regular store visits, audits, and performance reviews.
- Ensure compliance with company SOPs, policies, and operational standards.
- Monitor inventory, stock availability, stock ageing, and shrinkage.
- Coordinate with merchandising and supply chain teams to ensure timely stock replenishment.
- Execute promotional campaigns, visual merchandising standards, and marketing initiatives.
- Handle customer escalations and ensure quick resolution.
- Analyze sales reports and prepare action plans to improve underperforming stores.
- Support recruitment, training, succession planning, and employee engagement initiatives.
- Control operational expenses and improve overall store profitability.

Preferred candidate profile

📌 Cluster Manager (Tamil Nadu)
🏢 Royaloak Incorporation
📍 Tamil Nadu