Technical Skills

- Strong understanding of Networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN, Wi-Fi).
- Experience with switches, routers, firewalls, and network troubleshooting.
- Hands-on experience with Windows Operating Systems and Microsoft 365.
- Experience using ITSM tools such as ServiceNow, Jira, BMC Remedy, or similar.
- Knowledge of infrastructure monitoring tools such as SolarWinds, PRTG, Nagios, Zabbix, SCOM, Datadog, or similar.
- Basic understanding of Active Directory and user administration.

Soft Skills

- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder management skills.
- Ability to work in a quick-paced support environment.
- Strong customer service orientation.
- Ability to prioritize and manage multiple incidents simultaneously.





Preferred Qualifications

- Bachelor's Degree in Computer Science, Information Technology, Electronics, or related discipline.
- Certifications such as CCNA, ITIL Foundation, Microsoft, or equivalent are desirable.

Key Competencies

- Incident Management
- Network Monitoring & Troubleshooting
- Infrastructure Support
- IT Service Management
- End User Support
- Problem Solving
- Customer Focus
- Team Collaboration

Experience Range

- 2-4 years of experience in L1/L2 IT Support, Service Desk, Network Support, or Infrastructure Support roles.

📌 /IT Support Engineer (Network & Infrastructure Support) (India)
🏢 Manvision Technologies
📍 India