Provider Success Manager (Contractor)

Turn Referrals Into Impact

Manatee is a virtual mental health clinic for kids and families. We partner with pediatricians, partners and health systems to connect families to care, fast. As a Provider Success Manager , you ll be the engine behind that connection. This is a remote, versatile 1099 role ideal for someone who thrives in a fast-moving, goal oriented and mission-driven workplace.

What You ll Do:

- Own the Referral Flow: Track incoming referrals, reach out to families, and guide them into care quickly and compassionately.
- Be the Face of Manatee: Communicate with referring providers, build trust, and send updates that keep them coming back.
- Own the Referral Partner Lifecycle : Convert a physicians first referral into an ongoing partnership, proactively re-engage partners who have gone quiet and gather data to help understand what got in the way.
- Keep it Moving: Manage follow-ups, respond to questions, and ensure every family receives timely support. Partner with the Family Care Team to provide follow-up outreach, provider support, and care coordination coverage.
- Spot the Gaps:



Help us improve processes and boost referral conversion.

What You Bring:

- 2+ years in care coordination, medical admin, or customer success ideally in pediatrics or behavioral health
- Warm, clear communicator (especially on the phone)
- Obsessed with follow-through and documentation
- Comfortable juggling multiple systems (CRM, EHR, email, etc.)
- Able to work independently and hit daily targets

Why Manatee:

- Mission: We make care happen for families who need it most.
- Remote & Flexible: Work from anywhere, on your schedule.
- Scale What Works: Be part of a fast-growing, referral-first model that s already trusted by hundreds of pediatric practices.
- Real Impact: Your work connects families to life-changing care, often in under 2 days.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Provider Success Manager (India)
🏢 Manatee
📍 India