Who are we? Superset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

Location - Bangalore

What will you do? As an ACSM at Superset, you'll be responsible for handling our university clients/customers, handholding during initial on-site implementation of the software platform and building long-term relationships with them.

We need help with:

- Managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle,
- Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer - provide software platform training to placements staff and help them set-up the platform,
- Handling escalations and ensuring long term working relationship with the respective university POCs,
- You'll be required to help potential clients with respect to the platform use, best practices, and promote adoption,
- Keeping a track of adoption metrics to preempt churn rate and managing renewals. This is a role with huge responsibility as you would be entrusted with customer success and student adoption.

Requirements | You'll be a great addition to the team if:

- You have 1+ years of experience in account management/customer success/client-facing role/operations,




- You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients,
- You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions,
- You are passionate about product craftsmanship and care about great customer experience,
- Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.

How can Superset help you on your journey?

- Two things are well ingrained in our culture: ○ We need people to take ownership = we don't micromanage/follow-up on our people because we trust them to deliver the best work possible ○ We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their work
- If you're at a stage in life where you are looking for challenges, you're at the right place,
- We're a team of proactive, versatile, independent and cooperative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done,
- We understand that making mistakes comes in handy when you're growing in your career. As long as you're learning from your mistakes, you'll fit well with us,
- Our people have the freedom to approach, own, and solve problems creatively,
- Our customers rely on our products to do their most important work, which means they rely on us to build things the right way,
- We're inclusive of a product team who is always listening, deliberating, and delivering.

📌 Associate Customer Success Manager (Bengaluru)
🏢 Superset
📍 Bengaluru