- Builds and/or leverage test environments as required to solve medium complex problems and compatibility issues
- Understands how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions
- Acts as an initial focal point for problem resolution for assigned customer engagements.
Provides support for proper and quick resolution of customer problems across an appropriate range of technologies.
Scope:
- Collaborates proactively with appropriate internal stakeholders to ensure optimal use of resources to meet customer needs
- Typically interacts with individual contributors and managers; may interact with customers Complexity:
- Exercises judgement with defined procedures and practices to determine appropriate actions Works on problems of moderate scope and complexity that may require analysis of situations, data, or problems
- Prior experience of conducting customer workshops, High level and low level network design experience would be preferred.
- Experience with Virtualization (Open Stack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Linux Containers etc) CX Centres Qualified Services Consolidated
- Routing & Switching Ent Domain
- Knowledge of emerging technologies like SDA/ SDWAN preferred
- Knowledge of UCS products and Hyperflex , DCNM, Nexus Dashboard
- Network automation skills preferred (Python/ Ansible/ GoLang/ Splunk)