We are seeking a dynamic and dedicated individual to join our team in a customer support capacity, focusing on chat interactions. The ideal candidate will have excellent communication skills and a passion for providing outstanding service.
Key Responsibilities
- Engage with customers through live chat, providing timely and accurate information.
- Resolve customer inquiries and issues effectively, ensuring a high level of satisfaction.
- Document interactions and feedback from customers for quality assurance and process improvement.
- Collaborate with team members to enhance service delivery and customer experience.
- Stay updated on product knowledge and company policies to provide accurate support.
Requirements
- Proven experience in a customer service role, preferably in chat support.
- Excellent written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced setting and manage multiple tasks.
- Familiarity with chat support tools and software is a plus.
Nice to have
- Experience in the food delivery or e-commerce sector.
- Knowledge of additional languages.
- Strong interpersonal skills and team collaboration experience.
📌 Swiggy Chat Process (Sahibzada Ajit Singh Nagar)
🏢 Core5 Systems and Services
📍 Sahibzada Ajit Singh Nagar
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