Details Job Title Customer Service Associate CSA Voice Location Bengaluru Workspace Work From Office WFO Department Operations Channel Voice Language English additional languages may be required Hours of Operation 24 7 Overview of Position Interact daily with customers via calls to resolve issues endtoend Build rapport quickly and provide white glove service for excellent customer experience Diagnose and resolve issues effectively while managing customer expectations Ensure satisfaction by going the extra mile in every interaction Essential Functions Deliver exceptional customer service on inbound calls Gather and verify information evaluate situations and provide effective solutions Learn and absorb current skills products and features quickly Actively listen show empathy and maintain patience with customers Document actions taken and ensure compliance with policies and procedures Maintain thorough knowledge of systems and processes Achieve KPIs such as Call Handle Time Quality CSAT DSAT Attend team meetings and training sessions as scheduled Compensation Benefits Night shift allowance Attractive incentives

📌 Customer Service Associate (Bengaluru)
🏢 TREN GLOBAL SOLUTIONS PRIVATE
📍 Bengaluru