Key Responsibilities OnSite Technical Support Provide troubleshooting for desktop laptop printer devices at client or office locations Installation Deployment Perform OS installations patch management software upgrades and current hardware setups Networking Connectivity Diagnose LAN WiFi and VPN connectivity issues Ticket Management Use ticketing systems e g ServiceNow to document issues track resolution and meet Service Level Agreements SLAs Asset Vendor Management Maintain inventories of IT assets including tracking and tagging equipment Required Skills and Qualifications Technical Knowledge Proficiency in Windows OS 11 MS Office 365 and Active Directory user management Hardware Expertise Handson experience with troubleshooting laptops desktops and peripherals Education Experience Usually requires a degree in IT with 12 years of experience in desktop support Communication Excellent interpersonal skills to interact with clients and employees Mobility Ability to travel to different sites if applicable

📌 Desktop Support Engineer (Surat)
🏢 PES HR Services
📍 Surat