Purpose The purpose of a Sales Coordinator is to provide administrative and operational support to the sales team ensuring smooth execution of sales activities and efficient customer service The role acts as a link between customers sales representatives logistics finance and management to facilitate order processing maintain sales records track customer requirements and support revenue generation Scope The Sales Coordinator is responsible for supporting the sales team by managing administrative operational and customerrelated activities to ensure smooth sales processes and productive order fulfillment The role acts as a link between customers sales representatives logistics finance and management ensuring timely processing of inquiries quotations orders and deliveries Key Responsibilities Coordinate with the sales team to ensure timely submission of quotations proposals and tender documents Track sales inquiries and maintain an updated sales pipeline database Follow up with customers regarding quotations orders and pending requirements Assist sales managers in achieving sales targets through efficient coordination and support Serve as the primary point of contact for customer inquiries and order status updates Maintain strong relationships with private hospitals healthcare facilities distributors and channel partners Resolve customer concerns by coordinating with relevant internal departments Ensure high levels of customer satisfaction and responsiveness Process customer orders accurately and coordinate with logistics for timely deliveries Prepare sales reports order status reports and customer databases Key Result Areas KRAs Key Performance Indicators KPIs KPI KRA Sales orders processed accurately and on time Order Processing Coordination Customer inquiries resolved within defined TAT Customer Support Query Resolution Quotations tenders sales documentation support Sales Team Support CRM data accuracy and timely updates CRM Data Management Daily Weekly Monthly sales reports submitted on time Sales Reporting Orders delivered as per committed timelines Dispatch Delivery Coordination and coordination Collection Followup Support Tender submissions and documentation accuracy Tender Contract Management Customer satisfaction score feedback Customer Relationship Management Coordination with Sales Logistics Finance Service teams Internal Coordination Process Compliance Availability and tracking of sales samples demo products Inventory Sample Coordination Process improvement suggestions implemented Continuous Improvement Initiatives Qualifications Experience Bachelors Degree in Business Administration Commerce Marketing Life Sciences or related field MBA PGDM in Marketing will be an added advantage 25 years of experience in Sales Coordination Customer Service Inside Sales or Sales Operations Experience in healthcare medical devices infection control products pharmaceuticals or hospital supplies preferred Experience handling private healthcare customers and distributors is desirable

📌 Sales Coordinator (Lucknow)
🏢 Talent Leads HR Solutions
📍 Lucknow