We are looking for an experienced Senior Manager – Warehouse Operations to lead end-to-end warehouse and fulfilment operations for an omni-channel business.
This is a high-ownership role responsible for ensuring inventory accuracy, timely order fulfilment, manpower productivity and cost-effective warehouse operations across multiple channels.
What You’ll Own
- Lead end-to-end warehouse operations across B2B, B2C, D2C, marketplaces, e-commerce and retail replenishment
- Drive productivity across inward, put-away, picking, packing, loading and inventory counting
- Establish and monitor warehouse productivity standards and KPIs
- Own manpower planning, productivity, utilisation, attendance and discipline
- Optimise permanent and contractual workforce based on business volumes
- Monitor and control warehouse operating cost per order / unit
- Optimise MHE, consumables, packaging materials and other operational expenses
- Drive inventory accuracy and effective inventory management
- Lead warehouse managers, assistant managers, supervisors and warehouse associates
- Conduct daily performance reviews and monthly operational reviews
- Build team capability through training and adherence to SOPs
- Drive continuous improvement and warehouse automation initiatives
- Manage vendors / 3PL partners and cross-functional stakeholders
What We’re Looking For
- 10+ years of experience in warehouse / fulfilment operations
- Graduate or above
- Experience leading large-scale warehouse operations in a high-volume environment