About the job KoinBX is one of the fastestgrowing cryptocurrency exchanges focused on transforming how people invest and manage their financial futures Experience 0 2 Years Location Madurai Palanganatham Rotational shift basis Work days 6 working days WFO Key Responsibilities Respond to customer inquiries via phone email chat or social media Resolve customer complaints and provide appropriate solutions Maintain accurate records of customer interactions and transactions Escalate complex issues to the relevant departments when necessary Follow up with customers to ensure issues are resolved satisfactorily Provide accurate information about products services and company policies Meet individual and team performance targets including response time and customersatisfaction Collaborate with internal teams to improve customer experience Stay updated on product knowledge and company procedures Required Qualifications Bachelors degree or equivalent preferred Prior experience in customer service or a customer support role is an advantage Excellent verbal and written communication skills Strong problemsolving and interpersonal skills Ability to handle difficult situations calmly and professionally Basic computer skills and familiarity with CRM software Ability to work in shifts including weekends or holidays if required Key Skills Customer service orientationEffective communicationActive listeningProblemsolvingTime managementBPO Voice processTeamworkMultitasking Adaptability Who can apply Only those candidates can apply who Salary Market-competitive salary Experience No experience required Deadline 20350101 00 00 00

📌 Freshers Customer Support Fresher (Madurai)
🏢 KoinBX
📍 Madurai