Job Summary As the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business DBS has a full spectrum of products and services including deposits investments insurance mortgages credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage Our financial solutions are not only the best in the business they were made just for you Responsibilities To deliver exceptional volume and revenue performance with a primary focus on acquiring newtobank NTB DBS clients having an AUM million through a needbased approach while also engaging and growing existing clients To drive sustained acquisition momentum through active sourcing local market penetration and network building and ensure client coverage and product penetration via crosssell and upsell of DBS products and services To manage and maintain the highest customer satisfaction and service levels through proactive client engagement and relationship management coordinating internally with DBS Service Distribution and Product teams Primary ownership of NTB acquisition Consistently acquire and upgrade quality clients in the branch catchment with a strong focus on sourcing new affluent clients into the Treasures segment Build and execute a robust acquisition pipeline through selfsourcing referrals branch walkins local area prospecting corporate and community engagement Engage with existing customers to deepen the wallet share through retention and growth of AUM Accountable for achieving monthly and annual volume and revenue objective as agreed Ensure activation of eChannels IBanking MBanking Online MF Debit Card and Savings Book growth for both newly acquired and existing clients Ensure proper implementation and execution of product strategies through effective relationship management Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and newtoproduct clients aimed at customer level profitability and enhancing client coverage Drive and deliver exemplary customer service in the local market and uphold DBS service standards Ensure internal and regulatory compliance through strict adherence to DBS sales process timely risk reviews and exercising due diligence while onboarding Ensure exemplary service delivery of these clients by building appropriate workflows and processes including doorstep banking etc Establish DBS as the primary banker for newly acquired clients and strengthen its position as a prominent banking provider through consistent acquisition and superior service delivery Establish manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM M Ensure complete knowledge of all products and services through continuous skill and knowledge improvement Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy Coordinate and work closely with CBG colleagues Service teams Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork Work closely with the Line Manager and City Cluster Head to ensure achievement of common team and Branch objectives Ensure internal and regulatory compliance and address operational risks if any e g Health and Safety standards security of premises AML KYC and ongoing risk reviews To exercise appropriate due diligence while onboarding and engaging with clients Establish DBS as a primary banker for clients and as a prominent banking provider in India Requirements Minimum 2 years of experience in a reputed bank and proficient in banking products Preferably MBA not mandatory Mandatory Graduate 1023 years of education AMFI IRDAI FEDAI certified candidates with BCSBI certification would be an added advantage Strong Relationship Management and influencing skills Solid service orientation customercentric behavior Effective probing and listening skills Selfdriven and ambitious Good written and verbal communication skills Resultsorientated and the ability to deliver results under pressure Indepth knowledge of local market and competition Understanding of competitive positioning Focused on developing image and goodwill of the brand Creative inquisitive mind with problem solving abilities Ability to deliver results within tight timelines Attention to details analyzing abilities Understanding of HNI Sales wealth management product suite platforms and operational procedures Understanding of banking and parabanking guidelines issued by RBI local regulations in India and local laws and regulations that impact businesses in general Understanding of KYC requirements and Antimoney Laundering