Key Responsibilities Handle Enquiries Handle IndiaMART enquiries and all other direct online and webbased enquiries Respond to enquiries promptly and capture complete customer requirements Lead Qualification Assess the customers potential and requirement before proceeding with a quotation Confirm whether the required product service falls within HALWARDs scope Gather necessary technical and commercial information for further action Quotation Preparation Followup Coordinate with vendors and use HALWARDs internal database to obtain required prices and technical details Prepare and send quotations to customers within the required timeline Clarify customer queries related to the quotation and requirements Lead Handover Coordination Hand over qualified customer contacts to the respective Sales Telecaller for regular followup and closure Clearly communicate customer requirements quotation details and important followup points Followup Closure Regularly coordinate with Telecallers to monitor enquiry status and work towards order closure Follow up on pending quotations and support the team in recovering inactive or delayed enquiries Personally interact with customers wherever required to accelerate closures Customer Interaction Maintain qualified communication with customers throughout the enquiry and quotation process Understand customer concerns and coordinate internally to provide timely solutions CRM Discipline Ensure every enquiry customer interaction quotation followup and status update is properly recorded in CRM Keep CRM information current and accurate at all stages CRM Lead Utilisation Actively use existing CRM leads for followup and business development Revisit old pending and inactive leads to identify opportunities for conversion

📌 Inside Sales executive (Pune)
🏢 Halward
📍 Pune