Role Client Implementation Technical Support Location India Remote Job timing 12 30 PM to 11 30 PM Exp range 4 to 6 years Algoworks www algoworks com About the company Algoworks is an awardwinning artificial intelligence engineering services and experience transformation firm with offices across the United States Europe South America and India We bring together a global team of engineers architects designers researchers and operators united by rigor accountability and a commitment to delivering measurable results For over 20 years Algoworks has partnered with Fortune 500 organizations across the Americas Europe and Asia to define build and run technology that drives meaningful business outcomes Our work combines humancentered design engineering excellence and AIpowered capabilities to solve complex challenges with clarity and precision Innovation particularly in the responsible application of AI is embedded in how teams approach problemsolving and continuous improvement At Algoworks growth is continuous and closely tied to impact Teams collaborate across geographies and disciplines strengthening outcomes through shared insight and collective expertise The culture values transparency open dialogue and an setting where every voice is heard and contribution is recognized Through collaboration accountability and a focus on results Algoworks operates at the intersection of technology and people building not only advanced systems but strong global teams that elevate performance and create lasting impact Follow the video below to know about us Clipchamp Role overview We are seeking a Lead client implementation technical support specialist to manage endtoend software implementation activities for clients across multiple projects and business environments This role focuses on project coordination client onboarding EDI implementation testing training and Golive support while ensuring a seamless customer experience The ideal candidate will work closely with customers retailers resellers thirdparty consultants and internal teams to ensure successful project execution and delivery Key responsibilities 1 Facilitate Edi implementation process 60 Serve as the primary point of contact during the software implementation lifecycle Manage multiple implementation projects clients and trading partners simultaneously Execute implementation tasks and coordinate activities with internal and external stakeholders Handle midsize to largescale implementation projects Conduct customer training sessions and support solution adoption Lead EDI testing and support integration testing activities Configure software solutions based on client business requirements Validate functionality to ensure accuracy completeness and successful implementation Identify escalate and resolve implementationrelated issues Follow defined EDI project methodologies and implementation standards 2 Clientfunctional collaboration for client success 25 Collaborate with internal teams clients and partners to ensure successful project delivery Prioritize tasks and manage timelines to meet customer expectations Communicate software mapping and testingrelated issues to technical teams Work closely with implementation and mapping specialists for testing accuracy Document issues resolutions and process improvement opportunities 3 Project tracking and reporting 15 Provide regular updates on project progress milestones and deliverables Maintain accurate project information in tracking and reporting tools Communicate implementation status risks and dependencies to stakeholders and project managers Required skills and qualifications Bachelors degree in business information technology or related technical field 45 years of experience in software implementation project coordination or client onboarding Proven experience managing endtoend implementation lifecycle including kickoff configuration testing and golive Experience handling multiple projects and strong multitasking capability Experience conducting customer training sessions webinars or ondemand workshops Strong understanding of software testing and customer testing processes Proficiency in Microsoft Office and internetbased applications Understanding of B2B commerce EDI and supply chain processes Must have skills Software implementation and project coordination client onboarding configuration testing and golive support EDI and BEB process knowledge testing integration support supply chain and mapping concepts Client communication and troubleshooting stakeholder management customer training and issue resolution Good to have skills Familiarity with xml and data mapping concepts preferred Experience with ERP business systems such as SAP NetSuite Microsoft dynamics etc is a plus Experience

📌 Client Implementation Technical Support Ranchi
🏢 Algoworks
📍 Ranchi