Job Description of Software Technical Support Job Overview We are looking for a proactive and customerfocused Technical Support Executive to provide software implementation troubleshooting and client support for our SaaSbased products The ideal candidate should have strong communication skills and basic technical knowledge to assist clients effectively Key Responsibilities Provide technical support to clients via call email and remote sessionsHandle software implementation and client onboardingTroubleshoot technical issues and provide timely resolutionsCoordinate with the development team for bug reporting and issue trackingTrain clients on software features and functionalitiesMaintain support tickets and client recordsEnsure excellent customer satisfaction and service qualityFollow up with clients regarding pending issues and updates Required Skills Valuable communication and problemsolving skillsBasic understanding of software applications and databasesKnowledge of remote support toolsAbility to understand client requirements and provide solutionsStrong coordination and time management skillsBasic SQL or technical troubleshooting knowledge is a plus Preferred Qualifications Bachelors degree in IT Computer Applications or related fieldExperience in SaaS product support or software implementation preferred Perks Career growth opportunitiesFriendly and collaborative work environmentPerformancebased incentives Note Work From Office onlyOffline Interview ProcessSurat local candidates preferred Compensation 10 758 79 37 538 30 per month Benefits Health insurance Leave encashment Provident Fund Work Location In person

📌 Software Technical Support (Surat)
🏢 Bizcompass
📍 Surat