Vedantu is looking for a dynamic and detail-oriented Pre-Sales Executive to join our team and support demo bookings for the US market, specifically catering to the K3–K10 segment.

Location: Bengaluru

Shift: 8:00 PM – 5:00 AM IST

Working Days: 6 days a week

Week Off: 1 rotational weekday off

ABOUT THE ROLE

The Pre-Sales Executive will be responsible for managing and coordinating demo bookings for US-based students and parents in the K3–K10 segment.

The role involves aligning teacher availability with customer requirements across US time zones and ensuring a smooth, timely, and personalized demo scheduling experience.

KEY RESPONSIBILITIES

1. Teacher Coordination & Relationship Management

• Coordinate with teachers in real time during the USA night shift to ensure smooth demo scheduling and execution.

• Conduct regular follow-ups with teachers to maintain updated availability and active status for US time zone slots.

• Build and maintain strong professional relationships with teachers supporting US market requirements.

• Ensure timely resolution of teacher-related scheduling concerns.

1. Teacher Performance Tracking

• Monitor teacher performance through dashboards and internal systems, focusing on demo quality and conversion.

• Identify high-performing teachers based on historical performance and US customer feedback.

• Maintain awareness of teacher strengths, availability, communication style, and suitability for US customers.

1. Demo Booking & Teacher Allocation

• Allocate teachers based on student grade (K3–K10), subject requirements, customer preferences, curriculum needs, and availability.





• Coordinate bookings efficiently across US time zones — ET, CT, MT, and PT.

• Match demo requirements with the most suitable teacher while considering time zone differences.

• Handle high-volume booking requests with speed and accuracy.

1. Scheduling & Availability Management

• Manage and track teacher availability during the USA night shift.

• Maintain knowledge of teacher availability patterns and recurring schedules.

• Track regular teacher time slots to enable faster allocation during peak booking hours.

• Optimize scheduling to improve demo conversion opportunities.

• Proactively identify and resolve scheduling conflicts or operational bottlenecks.

1. US Customer Handling

• Communicate professionally with US-based parents and students using clear spoken and written English.

• Understand the basics of the US K–12 education system, grade structure, and parental expectations.

• Handle customer escalations and rescheduling requests calmly and efficiently.

1. System & Operational Excellence

• Work efficiently across multiple dashboards, sheets, and internal systems.

• Maintain operational speed while ensuring booking accuracy.

• Keep internal systems and operational data updated.

• Ensure accurate records and smooth shift handovers.

1. Technical & Analytical Skills





• Good working knowledge of Microsoft Excel, including filters, sorting, data handling, and basic reporting.

• Ability to navigate internal dashboards and operational tools independently.

• Solid attention to detail and operational accuracy.

1. Shift Handover & Coordination

• Maintain clear handover records covering pending bookings, teacher concerns, and required follow-ups.

• Coordinate with the day-shift team to ensure continuity of teacher availability data and customer communication.

REQUIRED SKILLS

• Excellent verbal and written English communication skills.

• Strong coordination and relationship management skills.

• Ability to multitask in a fast-paced, high-volume environment.

• Quick decision-making and execution with strong attention to detail.

• Strong organizational and time-management skills.

• Good working knowledge of Microsoft Excel and operational tools.

• Ability to work independently with minimal supervision.

• Prior experience in Pre-Sales, EdTech Operations, BPO, Customer Support, or coordination roles is preferred.

K3–K10 MARKET FOCUS

• Work with students across the K3–K10 grade range.

• Understand student grade, subject, learning requirements, and parent preferences.

• Ensure teacher allocation is aligned with relevant US curriculum requirements.

• Develop strong familiarity with teacher profiles and their suitability for different student requirements.

WORKING CONDITIONS

Shift: 8:00 PM – 5:00 AM IST

Working Days: 6 days a week

Week Off: 1 rotational weekday off

Market: USA | K3–K10

Location: Bengaluru

📌 Pre Sales Executive ( US Market ) (Bengaluru)
🏢 Vedantu
📍 Bengaluru