Job Description

Key Responsibilities

- Provide Technical Support via chat, phone and email to customers and partners
- Provide assistance with configuration, troubleshooting and best practices to customers and partners
- Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues

Qualifications

- 3–5 years of professional experience in a relevant networking or security support role

- Excellent written and verbal communication skills in English
- Practical experience with TCP/IP networking protocols
- Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP,



Mail Transfer Agent, Application Control, Content Filtering

- Experience working with Linux-based systems

- Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
- Review traffic captures to identify and resolve network or security-related problems.
- Ability to quickly learn current technologies and adapt to evolving environments (self-learning abilities).
- Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.

📌 Technical Support Engineer - Security-(Night shift) (Bengaluru)
🏢 Check Point Software Technologies
📍 Bengaluru