Job Description

Candidate shall manage all the assets under management of IBV India at RJ, GJ & CG Cluster and ensure the plant performance by managing Contractors and also ensure customer satisfaction, in line with Agreement.

Perform following functions including but not limited to:

CRM: -

- Act as the Single Point of Contact (SPOC) for all customers in all operational site of RJ,CG and GJ.
- Monthly Meeting with Customers to understand their requirement and taking to the closer within stipulated timeline in coordination with different Stakeholders.
- Coordinating with operational site managers and respective DISOMS for getting monthly customer JMR, Invoice Submission and billing adjustment.
- Preparation of Weekly, Monthly and Quarterly report for customers.
- Submission of Annual Generation Report as per O&M; agreement to all Customers.
- Coordinating with customer and insurance company for all insurance claim settlement.
- Timely coordinating with accounts team to raise O&M; Invoice and collection of payments from customers as per O&M; agreements.

O&M;: -

- Tracking performance of O&M; Contractors and Sub-Contractors as per O&M; agreement.
- Monitoring and tracking all daily routine activities like module cleaning, preventive and corrective maintenance across all operational sites in RJ.
- Daily Monitoring of plant performance as per target generation.




- Regular operational site visits to assess site conditions and keep update to Management. Creation of Punchlist during site observation and make action plan with contractors for closer.
- Coordinating in HOTO process from Project to O&M; with Contractors, create Punchlist and coordinate with Projects, Engineering and quality team for closer.
- All Inventory, Spare Management across all O&M; sites and keep update to management for any shortfall.
- Coordination with OEMs for Warranty Management, escalation and early closer of issues.
- Support Site team for all technical issues arises during operational activities.

Your Experience:

- Understanding of PV system design, operation, and key commercial and business drivers.
- Knowledge of electrical components/ system design, identification of right specification according to the project specification as per the standards.
- Knowledgeable in the systems, processes, and protocols guiding the operations and maintenance of PV solar plants and electrical systems for seamless operation of small, medium and large Solar Projects
- Contractors Development, Management, Invoice processing and statutory compliances.
- Customer Relationship Management, invoicing, collection, conducting regular meetings, site visits for resolution of technical queries
- Having managed such portfolio, versatile in working and having ability to manage challenging situation.

📌 Asst. Manager/Dy Manager – CRM & O&M (Rajasthan)
🏢 ib vogt
📍 Rajasthan