The Expert will serve as the primary authority for interpreting, validating, and implementing client-specific requirements across projects and deliverables. This role ensures that all operational outputs strictly adhere to client guidelines, compliance standards, and quality benchmarks, while enabling seamless communication between internal teams and external stakeholders.
Key Responsibilities
- Interpretation & Documentation
- Analyze client-provided instructions, contracts, and specifications to create actionable workflows.
- Maintain a centralized repository of client guidelines and update it regularly.
- Execution & Quality Assurance
- Translate client requirements into operational SOPs and ensure adherence across teams.
- Conduct audits and validations to confirm compliance with client expectations.
- Stakeholder Management
- Act as the subject matter expert for client instructions during onboarding, reviews, and escalations.
- Collaborate with cross-functional teams (Operations, GSO, HUB, Compliance & Tech) to resolve ambiguities.
- Continuous Improvement
- Identify gaps in instruction interpretation and propose process enhancements.
- Train internal teams on evolving client requirements and best practices.
- Must have solid awareness of Generative AI (GenAI), including a solid understanding of AI capabilities, applications, and industry background.
- Ability to define long term GenAI strategy aligned with business Goals
📌 Expert - RD (Vadodara)
🏢 Nielseniq
📍 Vadodara
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