Position Overview:- Should have around 15 years of experience in Service Delivery.- Very good communication skills.- Should have valuable experience on Agile way of working and delivery – should have delivered transformation programs end to end.DEX: should have good experience on the following;- Connect with the customer / team to understand the business problem, experience in terms of creating technology solutions and also do a delivery planning and guide the team on peer review and should have experience in terms of managing those.- Challenge the team and customer on either delivery execution, scope, timelines along with giving solutions that solve the problems. Should be thinking on feet kind of professional.Solution / Technology mind set;- Should be coming from a technology background.- Able to conceptualize the solution and should be able to drive customer conversation for a business problem, with a conceptual architecture, solution,



delivery plan.- Aware of the latest trends on what is happening in Digital space.Operational and finance management experience;- Responsible for managing P&L; for the account. Should be on top of revenue, margin, ARC, utilization along with organization parameters that are required to be owned, tracked and taken accountability for.- Manage sales, delivery, customer, internal stakeholders, external stakeholders and should be one SPOC who is accountable for managing end to end delivery.Customer stakeholder management;- Experience in terms of managing customer comms, team coms and ensure that agile way of working along with impediment management with team or customer.- Should have a agile way of Governance experience both with teams and customer to measure the progress of delivery.

📌 Service Delivery Manager (Sangli)
🏢 HCLTech
📍 Sangli