This role in summaryTo Ensure Quality Of Operations Provided By Service Partners Of A Key partnersResponsibilities:Supervision of Service Partner Operations- Ensure quality of customer service provided by service partners- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner- Assist service partners in educating service engineers about the right attitude for handling customer interactions- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare partsDefect Management and Trade- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costsTraining of Service Engineers- Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and recent productsSales and revenue- Coordinate with Branch Service Manager and Service Team for targets and product modifications- External Meeting up with Service Partners to ensure efficient customer service

📌 Area Service Manager (Mysuru)
🏢 Whirlpool India
📍 Mysuru