Summary:We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.Responsibilities:- Provide on-site and remote IT support via walk-ups, tickets, and chat.- Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems.- Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools.- Install, configure, and maintain software, hardware, and network devices.- Manage IT assets, including procurement, deployment, lifecycle tracking, and audits.- Monitor and respond to security alerts, ensuring compliance with security best practices.- Provide IT support for meeting room technology, conferencing tools, and A/V systems.- Troubleshoot and escalate network connectivity issues (Wi-Fi, VPN, switches, access points).- Conduct new hire onboarding and offboarding, including provisioning/deprovisioning of accounts and devices.- Develop and maintain IT documentation,



knowledge base articles, and SOPs.- Partner with Operations and other stakeholders on IT and infrastructure projects.- Contribute to process improvements and optimization of IT support tools and workflows.Qualification:- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.- 4-6 years of IT support or system administration experience.- Strong knowledge of macOS and Windows environments.- Hands-on experience with tools such as Google Workspace, Okta, Slack, MDM (Kandji), EDR (SentinelOne).- Familiarity with asset management, IT procurement, and lifecycle management.- Strong troubleshooting, communication, and documentation skills.- Security-first mindset with experience handling security alerts and vulnerabilities.Nice to Have:- Industry certifications such as CompTIA A+, Network+, Security+, or equivalent.- Experience with PAM solutions, system vulnerability management tools, or advanced networking.- Prior experience in a quick-paced startup environment.- Ability to conduct IT training sessions and employee security awareness programs.

📌 Information Technology Support Engineer (Madurai)
🏢 Arcana
📍 Madurai