Empowered By InnovationBirlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.Job Title / Position: Salesforce Support EngineerExperience: 2-4 yearsLocation: Pune (Balewadi)5 Days work from officeImmediate - 15days joiner preferredResponsibilities:- Provide end-to-end production support for Salesforce applications.- Lead incident, problem, and change management activities.- Troubleshoot complex application, integration, and data issues.- Perform root cause analysis and drive permanent fixes for recurring incidents.- Manage Salesforce security, sharing, data quality, and system performance.- Support and enhance Service Cloud processes including Case Management, Queues, Assignment Rules, and Escalations.- Coordinate with business stakeholders, development teams,



and external vendors.- Participate in release planning, deployment support, and hypercare activities.- Mentor junior support engineers and establish support best practices.- Prepare support metrics, incident reports, and governance updates.Required Skills:- 4 to 5 years of Salesforce Administration and Production Support experience.- Strong expertise in Sales Cloud and Service Cloud.- Experience with Salesforce security architecture and access management.- Hands-on experience with Flow automation and troubleshooting.- Experience supporting integrations with external applications.- Knowledge of deployment processes and change management.- Robust stakeholder management and communication skills.- Experience working in SLA-driven support environments.Preferred Certifications:- Salesforce Certified Administrator- Salesforce Service Cloud Consultant (Preferred)Key Skills: Salesforce Administration, Salesforce Support, , Incident Management, Problem Management, Flow, Security Model, Reports & Dashboards, Data Management, RCA, ServiceNow, Jira, Production Support.

📌 Salesforce Support Engineer (Nagpur)
🏢 Birlasoft
📍 Nagpur