Key responsibilities- Technical Support: Provide top-notch technical support to our customers, assisting them with any product-related issues, inquiries, or challenges they may encounter.- Problem Solving: Diagnose and troubleshoot technical issues, replicating them in local environments and collaborating closely with customers to identify root cause and provide effective solutions.- Documentation: Create and maintain detailed documentation, including knowledge base articles and FAQs, to assist customers in resolving common issues independently.- Software Expertise: Leverage your expertise in application programming to build and maintain third party integrations like Terraform, GitHub Actions, CircleCI etc.- Customer Advocacy: Act as a customer advocate within the company, sharing customer feedback, feature requests, and insights with the product development team to improve our offerings.- Working Hours Flexibility: Be prepared to work in shifts or on-call availability (over the weekends) to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA.RequirementsSkills & Qualifications- Bachelor's degree in Computer Science, Information Technology, or a related field.- 8+ years in Technical Product Support, a similar role, or a background in software development.- Solid application programming experience,



proficient in Java, Python, or JavaScript languages.- Knowledge of software packaging and distribution concepts and tools.- Excellent problem-solving and troubleshooting skills.- An enthusiastic and effective communicator (using English): you should be able to appeal to and communicate with both technical and non-technical listeners alike.- Ability to work independently and as part of a team.- Willingness to work flexible shifts to support customers in different time zones.Preferred Skills & Certifications- Professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments; or equivalent experience in open-source ecosystems and projects.- Familiarity with UNIX-like systems (Linux/WSL/MacOS).- Familiarity with Artifact and Package management, or the software supply chain.- Familiarity with Cloud-based infrastructure, data structures & algorithms, storage systems, source control, and continuous integration.- Amazon Web Services (AWS) / AWS Certifications.- Significant contributions to open-source projects.- ReST, GraphQL, gRPC API Design.- Docker, OCI, ORAS, Kubernetes (k3s, k8s).- Sigstore, Cosign, Keyless Signatures, Signature Attestation.- Grafeas, Kritis, Metadata Provenance.

📌 Senior Technical Support Engineer (Bhilwara)
🏢 Bot Consulting
📍 Bhilwara