Working experience: No Experience

Remote: Hybrid

SystemsPlus is hiring for an AS400 Support Engineer Trainee,Exp : 6 month to 1 yr.Location : Pune - Hybrid work model.- Monitor AS400 jobs and system alerts, ensuring timely acknowledgment and basic troubleshooting.- Provide first-line support for incidents, service requests, and alerts related to Retail, ERP and Infrastructure systems, user access, and job failures.- Coordinate with end users and IT teams to gather issue details, provide updates, and ensure timely resolution.- Experience in using basic AS400 commands and managing batch processes within the AS400 setting- Follow defined escalation procedures, escalating unresolved or critical issues to Level 1, Level 2, or Level 3 teams.- Log, track,



and update tickets in the ITSM/ticketing system, ensuring accurate documentation.- Provide on-call support for priority incidents and urgent system issues as required.- Work in a 24x7 environment, ensuring flexibility for night shifts and weekend support.- Participate in knowledge-sharing and training programs to build expertise in ERP support.- Maintain a high level of customer service, ensuring prompt and professional responses to end users.Interested candidates can drop CV on [email protected]

📌 Support Engineer Trainee (Sangli)
🏢 systems plus
📍 Sangli