Job Title: Front Desk Receptionist

Location: Fitclub - Sushant Lok Gurgaon/ Golf Course Road

Job Summary: Fitclub is looking for a well-presented and customer-focused

Front Desk Receptionist

to ensure an exceptional experience for all members and visitors. The ideal candidate will be the face of the club, responsible for handling front desk operations, addressing member queries, and maintaining a welcoming environment.

Key Responsibilities: Greet and assist members and walk-in guests in a professional and friendly manner

Handle front desk operations including check-ins, calls, and inquiries
Ensure smooth coordination between members and internal teams (trainers, sales, management)
Address and resolve member concerns promptly and effectively
Maintain accurate records of member interactions and feedback




Support membership sales team by sharing basic plan details and generating leads
Ensure the reception and waiting area is clean, organized, and presentable at all times

Manage appointments, schedules, and follow-ups when required

Requirements:

1. 3 years of experience in guest relations, front office, or customer service (hospitality/fitness industry preferred)

Excellent communication and interpersonal skills
Presentable personality with a positive attitude
Ability to multitask and handle pressure in a fast-paced setting

Basic computer knowledge (MS Office, CRM systems preferred)

📌 Front Desk Receptionist (Mumbai)
🏢 Fitclub
📍 Mumbai