We’re Hiring: International Technical Support Specialist
Location: Gurgaon (Work from Office)
Shift: Rotational (including Night Shift)

Working Days: 5 Days a Week

Key Responsibilities:

- Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
- Communicate professionally with global customers via ticketing systems
- Handle and manage customer escalations effectively
- Collaborate with internal global teams to deliver high-quality support
- Take ownership of issues and ensure timely resolution
- Perform root cause analysis for reported incidents
- Generate and deliver reports on learning usage and customer requests
- Provide feedback to product/technical teams for continuous improvements
- Ensure GDPR compliance across processes
- Contribute to process improvements and efficiency

Desired Candidate Profile:





- 2–4 years of experience in BPO/Call Centre (international voice/blended process)
- Bachelor’s degree in technical field (BCA / B. Tech / B.E.)
- Robust experience in customer handling & escalation management
- Excellent verbal & written English communication skills
- Comfortable working in rotational/night shifts

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Perks & Benefits:

- Both-side cab facility (within hiring zone)
- 5-day work week
- Global exposure & collaborative work environment

Interested? Apply Now!
Jasleen.2. K [email protected]

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