About Our Client

Our client is an American MNC in multiple businesses.

Job Description

The following are the primary focus areas:

Strategic Leadership

- Bring a solid regional perspective to the development and execution of the global HR Shared Services strategy and roadmap
- Ensure alignment with enterprise strategy, culture, and workforce priorities
- Support the evolution and maturity of the HR operating model within the region Service Delivery & Operations
- Lead Tier 1 to Tier 3 HR Shared Service team members to deliver consistent, high-quality services aligned with the Global Service Catalogue and Standard Work
- Ensure accurate, compliant, and timely processing of HR transactions and requests
- Drive operational efficiency, scalability, and service excellence across the region Global Service Catalogue & Process Excellence
- Contribute to the development and continuous enhancement of the Global Service Catalogue based on regional insights
- Partner with Global Process Owners (GPOs) to drive process harmonization, standardization, and optimization
- Lead implementation and continuous improvement of enterprise HR processes
- Contribute to strategic initiatives that support India's growth and operational excellence objectives. Continuous Improvement & Innovation
- Identify and implement automation and AI-driven opportunities to improve efficiency, accuracy, and employee experience
- Champion a culture of continuous improvement using data, insights, and best practices




- Drive innovation to enhance agility and scalability of HR service delivery Performance Management
- Embed enterprise-wide HR Shared Services KPIs and SLAs within the regional team
- Establish robust governance, reporting, and performance management mechanisms
- Drive accountability through data-driven decision-making and continuous improvement initiatives People Leadership
- Build, lead, and develop a high-performing regional Shared Services team
- Provide ongoing coaching, feedback, and development opportunities

The Successful Applicant

- Minimum of 15 years progressive HR experience; minimum five years as a people manager and experience leading within an HR Shared Services organization in a multi-national, matrixed environment
- Bachelor's degree (Masters preferred) in HR, Business, Industrial Relations, Organizational Development or related field
- Associate-centric with strong stakeholder management skills
- Strategic and analytical, capable of making data-driven decisions and recommendations
- Continuous improvement-oriented
- Experience working within an HR knowledgebase and case management solution and other applications, such as Workday
- Ability to work in a quick-paced and dynamic environment, managing multiple priorities at any one time
- Experience in building and scaling teams, including capability development and talent management.

What's on Offer

Remote working opportunity as Director HR for Shared Services with one of the leading names in the industry.

📌 Director HR (Mumbai)
🏢 Michael Page
📍 Mumbai