Position Summary

The Assistant Manager/Manager – Housekeeping is responsible for leading the Housekeeping Department to ensure the highest standards of cleanliness, hygiene, maintenance, and presentation across all guest-facing and back-of-house areas. The role focuses on delivering an exceptional member and guest experience while maintaining operational efficiency, regulatory compliance, cost control, and effective people management.

Key Responsibilities

Operations Management

- Plan, organize, and supervise all housekeeping operations on a daily basis.
- Ensure impeccable cleanliness and upkeep of all public areas, washrooms, offices, wellness areas, gym, spa, restaurants, lounges, all open spaces, and back-of-house areas.
- Conduct regular inspections to ensure quality standards are consistently maintained.
- Ensure all areas are maintained in accordance with luxury hospitality standards.
- Coordinate with Engineering for preventive maintenance and timely rectification of defects.

Team Leadership

- Recruit, train, coach, and develop the housekeeping team.
- Prepare duty rosters, shift schedules, and manpower deployment.
- Monitor employee productivity and performance.
- Conduct performance reviews and identify training needs.
- Foster a culture of discipline, accountability, teamwork, and service excellence.

Quality & Hygiene

- Ensure compliance with hygiene, sanitation, health, and safety standards.
- Conduct regular quality audits and cleanliness inspections.
- Monitor pest control and deep-cleaning schedules.
- Ensure proper handling, storage, and usage of cleaning chemicals and equipment.

Inventory & Cost Control

- Monitor inventory of linen, uniforms, guest supplies, amenities, and cleaning materials.
- Ensure optimum utilization of resources to minimize wastage.




- Maintain stock levels and coordinate timely procurement.
- Prepare departmental budgets and monitor expenditure.
- Implement cost-control initiatives without compromising quality.

Vendor & Asset Management

- Supervise outsourced housekeeping staff and vendor performance.
- Ensure proper maintenance and servicing of housekeeping equipment.
- Maintain records of departmental assets and ensure preventive maintenance.
- Coordinate annual stock verification and asset audits.

Guest & Member Experience

- Address members and guest complaints promptly and professionally.
- Ensure service recovery is completed effectively.
- Continuously enhance housekeeping standards to exceed member expectations.

Administration & Compliance

- Maintain departmental SOPs and ensure adherence.
- Prepare daily, weekly, and monthly operational reports.
- Ensure statutory and company policy compliance.
- Maintain housekeeping records, inspection reports, attendance, and training documentation.

Cross-Functional Coordination

- Work closely with Front Office, Food & Beverage, Engineering, Security, Spa, Gym, and Facility teams to ensure seamless operations.
- Support special events, VIP visits, and management requirements.

Key Performance Indicators (KPIs)

- Housekeeping quality audit score
- Guest/member satisfaction score
- Complaint resolution turnaround time
- Cleanliness inspection compliance
- Departmental productivity




- Budget adherence
- Linen and consumable cost control
- Staff attendance and retention
- Training completion percentage
- Preventive maintenance coordination
- Vendor performance compliance
- Health and safety audit compliance

Qualifications

- Bachelor's Degree or Diploma in Hotel Management or Hospitality Management.
- Additional certification in Housekeeping Operations or Facility Management is preferred.

Experience

- 8–12 years of housekeeping experience in luxury hotels, premium clubs, or hospitality organizations.
- Minimum 3–5 years in a managerial role.
- Experience handling large teams and outsourced manpower is preferred.

Skills & Competencies

- Solid leadership and people management skills
- Excellent communication and interpersonal skills
- Knowledge of luxury housekeeping standards
- Budgeting and cost-control expertise
- Inventory and vendor management
- Quality assurance and inspection skills
- Problem-solving and decision-making ability
- Planning and organizational skills
- Proficiency in MS Office and hotel/property management systems
- High attention to detail and commitment to service excellence

Key Behavioral Competencies

- Integrity and professionalism
- Customer-centric approach
- Accountability and ownership
- Positive attitude
- Team collaboration
- Time management
- Adaptability
- Continuous improvement mindset
- Ability to perform under pressure

Working Conditions

- Six-off in a month with rotational shifts as per business requirements.
- Availability to work weekends, holidays, and extended hours during peak business periods.
- Frequent movement across operational areas and continuous interaction with members, guests, employees, and vendors.

📌 Asst Manager HSKP(7.2) (Delhi)
🏢 Mitr HR Private
📍 Delhi