Key Responsibilities:
- Manage overall branch operations and business performance.
- Drive Gold Loan sourcing and achieve branch business targets.
- Lead, train, and motivate the branch team to ensure productivity.
- Handle customer acquisition and maintain robust customer relationships.
- Ensure proper appraisal and valuation of pledged gold.
- Monitor branch profitability, portfolio quality, and collections.
- Ensure compliance with company policies, audit requirements, and regulatory guidelines.
- Control delinquency and maintain healthy portfolio quality.
- Coordinate with internal departments for smooth branch functioning.