- Responsible for overall branch operations, performance & profitability of the branch.
- Drive & participate in field marketing activities with the team to improve branch visibility.
- Plan, conduct & monitor the branch & field level marketing activities to ensure healthy pipeline of leads resulting in business conversion & branch growth.
- Focus on customer engagement & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
- Joint custodian of the Vault with responsibility of safekeeping of pledge ornaments as per company policy.
- Verify customer KYC documents, application requests and initiate loan disbursals.
- Process foreclosure, part release, closure, interest payment transactions based on customer requests.
- Authorize transactions for disbursal, foreclosure, release and accept customer payments.
- Responsible for keeping NPAs in control through solid follow-ups from customers for interest collections.
- Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
- Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
- Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
- Increase gold loan business plus various other third-party products.
- Responsible for correct valuation & maintenance of 100% process compliance at branch.
- Manage error-free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
Qualifications
- 7+ years of Product / Sales experience in Gold loan or other Asset products,Post Graduate Degree in MBA or Equivalent
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